myPOS terminal - mobile credit card reader

FAQ

  • About myPOS

    myPOS Europe Ltd, with registered company address at The Shard, Level 24, 32 London Bridge Street, London, SE1 9SG, United Kingdom, is an Agent for e-money and payment services, a licensed credit or e-money institution, depending on the country of residence of the Client, and only provides the e-money and payment services on myPOS platform www.mypos.com

    myPOS is founded on the belief that businesses of all types and sizes should be able to rely on innovative yet affordable payment solutions. Operating in all EEA countries myPOS is available in 18 languages and offers customer support in English, Italian, Spanish, French, German, Dutch, Russian, Greek and Bulgarian. myPOS offers every payment solution a business may need - POS devices, mobile payment terminals, easy-to-integrate e-commerce tools and more.

    This section provides general information on the myPOS Account, myPOS Business VISA card, myPOS Devices, myPOS Online Services and Security & Privacy.

    myPOS Account

    The myPOS account is an e-money account that enables merchants to accept payments through all electronic channels: POS, online and mobile. The payments are instantly available in the account and because of the multicurrency feature, the merchant is able to accept and make payments in 14 different currencies. The myPOS account has a primary currency and a separate sub-account is opened for each currency. Each sub-account is issued an individual IBAN.

    An additional feature of the myPOS account is its ability to work with multiple users. The merchant, as the account holder, is able to grant access to as many other users as needed to run the business. The account holder is in full control over the access of those additional users and it can be restricted and limited only to certain features.

    The myPOS account further enables merchants to transfer funds between accounts, in the same currency or in different currencies, as well as to make payments to other myPOS users or to any bank in the world.

    myPOS Business VISA card

    The myPOS Business Card is a card linked to the myPOS merchant’s account. With the myPOS Business Card, the merchant can access the funds in the account, withdraw cash or make payments anywhere card payments are accepted.

    Multiple myPOS Business Cards can be linked to the account, thus allowing the merchant to hold a separate card for each currency and/or issue a card to each user. Through the use of individual card settings, limitations, notifications and reporting tools, the merchant is always in control of the spending.

    myPOS Devices

    myPOS offers a range of POS (Point of Sale) Terminals depending on the business’s needs. The myPOS devices process every type of card - CHIP & PIN, magnetic stripe and contactless cards, and accept payments with all major card schemes:

    • Visa payment
    • Visa Electron payment
    • Vpay payment
    • Mastercard payment
    • Maestro payment
    • American Express payment
    • Union Pay payment
    • JCB payment
    • Bancontact payment
    • iDEAL payment
    • Apple Pay
    • Google Pay
    • Samsung Pay

    One or more devices can be linked to the merchant’s myPOS account allowing for further flexibility when accepting payments. Compare the myPOS Devices and choose the most suitable POS terminal.

    COMPARE MYPOS DEVICES:

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    myPOS Go myPOS Mini myPOS Mini Ice myPOS Combo myPOS Smart myPOS Smart N5
    Price: 29.00 EUR * 129.00 EUR * 169.00 EUR * 199.00 EUR * 299.00 EUR * 299.00 EUR *
    Certifications & EMV: PCI PTS 3.x, EMV Contact L1 & L2, EMV Contactless L1, Visa payWave, Mastercard TQM, Visa Ready, Mastercard MPOS PCI PTS 3.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP
    Additional features: Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode, Custom paper receipts
    Proprietery Apps: Payment, Private Label Giftcards, MO/TO Payment, Top-Up, Cash Register, Payment request, Settings
    Variety of third-party business apps and integrations
    Proprietery Apps: Payment, Private Label Giftcards, MO/TO Payment, Top-Up, Cash Register, Payment request, Settings
    Variety of third-party business apps and integrations
    Receipts: Digital via sms/email Digital via sms/email Digital via sms/email Customizable paper receipts Customizable paper receipts Customizable paper receipts
    Display: 2.4 inch TFT colour LCD, 320 x 240 pixels 2.4 inch TFT colour LCD, 320 x 240 pixels 4 inch TFT colour LCD, 800 x 480 pixels 2.8 inch TFT colour LCD 320 x 240 pixels 5.0 inch Colorful LCD capacitive touchscreen with signature
    capture functionality, 720 x 1280 pixels
    5.5 inch Colorful LCD capacitive touchscreen with signature
    capture functionality, 720 x 1280 pixels
    Weight: 170g with battery 165g with battery 182g with battery 360g with battery 387g with battery 417g with battery
    Dimensions: (L x W x H): 136mm x 66.6mm x 20.4mm 121mm x 72mm x 22.5mm 136.5mm x 70mm x 17.4mm 162.5mm x 80mm x 56mm 175.7mm x 78mm x 57mm 186mm x 82mm x 64mm
    Communications: 3g Bluetooth 4.0 / Wi-Fi / SIM Card Bluetooth 4.0 / Wi-Fi / SIM Card Bluetooth 4.0 / Wi-Fi / SIM Card 4G / 3G / GPRS / Bluetooth + WiFi 4G / 3G / GPRS / Bluetooth + WiFi
    Battery: Li-ion battery, 1500mAH, 5V Li-ion battery, 1300mAh, 3,7 V Li-ion battery, 3050mAh, 5 V Li-ion battery 2300mAh, 7.4V Li-ion battery, 5250mAH, 3.7V Li-ion battery, 5200mAH, 5V
    Thermal Printer: No No No High-speed; Paper Roll Width/Diameter: 58mm/40mm High-speed; Paper Roll Width/Diameter: 58mm/40mm High-speed; Paper Roll Width/Diameter: 58mm/40mm
    Camera: - - - - 5MP, Auto Zoom, rear facing 5MP, Auto Zoom, rear facing
    Processor: 32-Bit CPU 32-bit ARM11 Cortex A9 32-bit ARM11 4 Core
    ARM11 266MHz 32bit Security Processor
    4 Core CPU + Secure CPU
    Memory: 128MB Flash, 64MB RAM 192MB (128MB Flash, 64MB SDRAM) Flash 512MB+DDR 512MB 192MB (128MB Flash, 64MB DDR);
    Micro SD (TF card) up to 32GB
    8GB FLASH, 1GB RAM 8GB FLASH, 1GB RAM
    Operating system: Linux Prolin Prolin Prolin Android 4.4 Android 5.X

    * excl. VAT

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    myPOS Go myPOS Mini myPOS Mini Ice myPOS Combo myPOS Smart myPOS Smart N5
    Price: 29.00 EUR * 129.00 EUR * 169.00 EUR * 199.00 EUR * 299.00 EUR * 299.00 EUR *
    Certifications & EMV: PCI PTS 3.x, EMV Contact L1 & L2, EMV Contactless L1, Visa payWave, Mastercard TQM, Visa Ready, Mastercard MPOS PCI PTS 3.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP
    Additional features: Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode, Custom paper receipts
    Proprietery Apps: Payment, Private Label Giftcards, MO/TO Payment, Top-Up, Cash Register, Payment request, Settings
    Variety of third-party business apps and integrations
    Proprietery Apps: Payment, Private Label Giftcards, MO/TO Payment, Top-Up, Cash Register, Payment request, Settings
    Variety of third-party business apps and integrations
    Receipts: Digital via sms/email Digital via sms/email Digital via sms/email Customizable paper receipts Customizable paper receipts Customizable paper receipts
    Display: 2.4 inch TFT colour LCD, 320 x 240 pixels 2.4 inch TFT colour LCD, 320 x 240 pixels 4 inch TFT colour LCD, 800 x 480 pixels 2.8 inch TFT colour LCD 320 x 240 pixels 5.0 inch Colorful LCD capacitive touchscreen with signature
    capture functionality, 720 x 1280 pixels
    5.5 inch Colorful LCD capacitive touchscreen with signature
    capture functionality, 720 x 1280 pixels
    Weight: 170g with battery 165g with battery 182g with battery 360g with battery 387g with battery 417g with battery
    Dimensions: (L x W x H): 136mm x 66.6mm x 20.4mm 121mm x 72mm x 22.5mm 136.5mm x 70mm x 17.4mm 162.5mm x 80mm x 56mm 175.7mm x 78mm x 57mm 186mm x 82mm x 64mm
    Communications: 3g Bluetooth 4.0 / Wi-Fi / SIM Card Bluetooth 4.0 / Wi-Fi / SIM Card Bluetooth 4.0 / Wi-Fi / SIM Card 4G / 3G / GPRS / Bluetooth + WiFi 4G / 3G / GPRS / Bluetooth + WiFi
    Battery: Li-ion battery, 1500mAH, 5V Li-ion battery, 1300mAh, 3,7 V Li-ion battery, 3050mAh, 5 V Li-ion battery 2300mAh, 7.4V Li-ion battery, 5250mAH, 3.7V Li-ion battery, 5200mAH, 5V
    Thermal Printer: No No No High-speed; Paper Roll Width/Diameter: 58mm/40mm High-speed; Paper Roll Width/Diameter: 58mm/40mm High-speed; Paper Roll Width/Diameter: 58mm/40mm
    Camera: - - - - 5MP, Auto Zoom, rear facing 5MP, Auto Zoom, rear facing
    Processor: 32-Bit CPU 32-bit ARM11 Cortex A9 32-bit ARM11 4 Core
    ARM11 266MHz 32bit Security Processor
    4 Core CPU + Secure CPU
    Memory: 128MB Flash, 64MB RAM 192MB (128MB Flash, 64MB SDRAM) Flash 512MB+DDR 512MB 192MB (128MB Flash, 64MB DDR);
    Micro SD (TF card) up to 32GB
    8GB FLASH, 1GB RAM 8GB FLASH, 1GB RAM
    Operating system: Linux Prolin Prolin Prolin Android 4.4 Android 5.X

    * excl. VAT

    ×
    ×
    ×
    ×
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    ×
    myPOS Go myPOS Mini myPOS Mini Ice myPOS Combo myPOS Smart myPOS Smart N5
    Price: 29.00 EUR * 129.00 EUR * 169.00 EUR * 199.00 EUR * 299.00 EUR * 299.00 EUR *
    Certifications & EMV: PCI PTS 3.x, EMV Contact L1 & L2, EMV Contactless L1, Visa payWave, Mastercard TQM, Visa Ready, Mastercard MPOS PCI PTS 3.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP PCI PTS 4.x, EMV Contact L1 & L2, EMV Contactless L1, UnionPay qPBOC, L1 & L2 Visa payWave, MasterCard Contactless, AMEX Expresspay, Discover, D-PAS JCB J/Speedy, MasterCard TQM, Visa Ready, MasterCard MP
    Additional features: Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode
    Payment request,
    Top-up, GiftCards, Tipping & Multi-operator mode, Custom paper receipts
    Proprietery Apps: Payment, Private Label Giftcards, MO/TO Payment, Top-Up, Cash Register, Payment request, Settings
    Variety of third-party business apps and integrations
    Proprietery Apps: Payment, Private Label Giftcards, MO/TO Payment, Top-Up, Cash Register, Payment request, Settings
    Variety of third-party business apps and integrations
    Receipts: Digital via sms/email Digital via sms/email Digital via sms/email Customizable paper receipts Customizable paper receipts Customizable paper receipts
    Display: 2.4 inch TFT colour LCD, 320 x 240 pixels 2.4 inch TFT colour LCD, 320 x 240 pixels 4 inch TFT colour LCD, 800 x 480 pixels 2.8 inch TFT colour LCD 320 x 240 pixels 5.0 inch Colorful LCD capacitive touchscreen with signature
    capture functionality, 720 x 1280 pixels
    5.5 inch Colorful LCD capacitive touchscreen with signature
    capture functionality, 720 x 1280 pixels
    Weight: 170g with battery 165g with battery 182g with battery 360g with battery 387g with battery 417g with battery
    Dimensions: (L x W x H): 136mm x 66.6mm x 20.4mm 121mm x 72mm x 22.5mm 136.5mm x 70mm x 17.4mm 162.5mm x 80mm x 56mm 175.7mm x 78mm x 57mm 186mm x 82mm x 64mm
    Communications: 3g Bluetooth 4.0 / Wi-Fi / SIM Card Bluetooth 4.0 / Wi-Fi / SIM Card Bluetooth 4.0 / Wi-Fi / SIM Card 4G / 3G / GPRS / Bluetooth + WiFi 4G / 3G / GPRS / Bluetooth + WiFi
    Battery: Li-ion battery, 1500mAH, 5V Li-ion battery, 1300mAh, 3,7 V Li-ion battery, 3050mAh, 5 V Li-ion battery 2300mAh, 7.4V Li-ion battery, 5250mAH, 3.7V Li-ion battery, 5200mAH, 5V
    Thermal Printer: No No No High-speed; Paper Roll Width/Diameter: 58mm/40mm High-speed; Paper Roll Width/Diameter: 58mm/40mm High-speed; Paper Roll Width/Diameter: 58mm/40mm
    Camera: - - - - 5MP, Auto Zoom, rear facing 5MP, Auto Zoom, rear facing
    Processor: 32-Bit CPU 32-bit ARM11 Cortex A9 32-bit ARM11 4 Core
    ARM11 266MHz 32bit Security Processor
    4 Core CPU + Secure CPU
    Memory: 128MB Flash, 64MB RAM 192MB (128MB Flash, 64MB SDRAM) Flash 512MB+DDR 512MB 192MB (128MB Flash, 64MB DDR);
    Micro SD (TF card) up to 32GB
    8GB FLASH, 1GB RAM 8GB FLASH, 1GB RAM
    Operating system: Linux Prolin Prolin Prolin Android 4.4 Android 5.X

    * excl. VAT

    myPOS Online

    myPOS Online makes it easy to collect payments for goods and services from anywhere in the world.

    myPOS PayLink allows merchants to generate a secure payment link and send it to customers worldwide by e-mail. Alternatively, the merchant can send a Payment Request to a customer’s mobile number or email address. The Payment Request can be sent in different currencies and its expiry period varies between 1 and 120 days (30 days by default).

    myPOS PayButton is an ideal online payment method for websites with a single-item purchase option. It allows the merchant to generate a payment button with a fixed amount, thus enabling customers to buy in one click.

    In addition, myPOS offers an online Checkout service allowing merchants to accept online payments with all major credit and debit cards. Detailed information about the Checkout can be found on the myPOS Developers site.

    Security and Privacy Information

    myPOS is duly registered as a personal data administrator with the Commission for Personal Data Protection under number 0050022 and all customer data is collected, transferred and maintained in accordance with the principles incorporated within the EC Directive 95/46 on the protection of personal data and with Data Protection Act, 2002 of the Laws of Bulgaria (and any amendment thereof). The personal data regarding the merchant that is provided by the merchant as well as by third parties such as state and international authorities, which have competence in the prevention of frauds, is preserved in electronic form on servers, collocated in specially designed premises class A with the highest level of communication coverage, security and control of access.

    To open, maintain, use and close the e-money account and the payment instruments, associated with the account and to use the service provided by myPOS, the merchant must provide:

    • First name and surname
    • Date of birth
    • Place of birth
    • Email address
    • Nationality
    • Registered address
    • Mobile telephone number
    • Identification document
    • Type of identification document
    • Issue date
    • ID number
    • Issuing authority
    • or other details as may be requested

    Furthermore, for the purposes of funding the account, the merchant may choose to provide information about its credit card, debit card or other payment instrument. myPOS may generate and send to the mobile phone number of the merchant verification codes as well as to request him/her to enter them as a confirmation of certain actions. This required information is necessary for myPOS in order to process transactions, issue new passwords (if applicable) in case the merchant forgets or loses his/her password; in order to protect the merchant, myPOS or other customers of myPOS against identity theft, credit card fraud as well as to contact the merchant should the need arise in administering the account.

    Video Identification Chat Security Information

    In accordance with our Internal AML/FT Procedures myPOS may identify the merchant or the authorized user opening the account (in case of company or other entity, referred to as “user opening the account”) by means of online-based Video Identification Chat (“video chat”).

    All of the information, photos and copies transmitted to myPOS by the merchant within the video identification chat shall be considered as personal information under the meaning of the applicable legislation and shall be treated in accordance with the rules of this Privacy Policy. All personal information shall be recorded and kept on secured Microsoft cloud space and on our cloud on secured servers and shall be treated in compliance with the applicable AML/FT and personal data protection laws.

    myPOS shall provide a secure video and the necessary level of direct visual communication connection with the mobile device of the merchant or of the user opening the account via the myPOS Mobile App.

    To complete the video identification chat successfully, the merchant or the user opening the account must agree to give myPOS access to the camera of the mobile device and allow myPOS to take:

    • photographs of the merchant or the user opening the account
    • photographs of the principal page of merchant’s or user’s passport or of the front and rear sides of other ID document.

    Read more about the policies of myPOS here.

    GateKeeper

    Some operations in the myPOS account require an authentication code that myPOS provides in a text message or voice call to the mobile number linked to the account. This is an authentication method required to verify the legitimacy of the attempted operation in the account. GateKeeper is, simply said, the alternative to this method.

    When the GateKeeper authentication method is enabled and the app is set up, the merchant receives a one-time 6-digit code. This code, together with the myPOS username and password, is used to log in the myPOS account. The GateKeeper app will generate an authentication code for every myPOS operation that requires one. This authorization code is valid only for one minute.

    The app can be used for multiple accounts and is available for devices with iOS and Android operation systems. GateKeeper does not require an Internet connection or mobile service.

    GateKeeper can be activated from the myPOS account. Go to the Profile tab, then select Authentication and follow the instructions. To switch back to SMS authentication, please contact myPOS’ Customer Support.

    Additional information on GateKeeper can be found here.

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