I forgot the PIN number for my card. What do I need to do?
If you have forgotten your PIN and entered it incorrectly three consecutive times, your Business Card will be blocked. This is done for your protection, and you need to contact our Customer Support to assist you in unblocking it.
Customer Support team will assist you with your PIN as well. After they confirm your identity, they will provide you with a phone number. This number is secure and used specifically for the purposes of issuing PIN codes. You will be asked to send this number a text message with the following text: myPOS + a space + XXXXXX (the last 6 digits of the card number). A text message will be generated containing your PIN. Do note that the text message must be sent from the mobile number used when opening the myPOS account. The PIN will be issued to this mobile number as well.
To make your PIN code easier to remember, you can amend your PIN at any ATM. Simply select the option Change PIN from the ATM’s menu and follow the instructions.
Find some PIN Security Tips below:
- Avoid simple number sequences like 1234 and 0000 or number repetitions such as 1122 and 8899
- Avoid significant dates such as your birth year or a loved one’s birthday
- Avoid using any part of your Social Security Number or the VAT/TAX number of your company
- Avoid using any part of your address or phone number