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Support centre

  • Connectivity

    The myPOS devices can be connected to the Internet via a 3G/GRPS, Bluetooth, Wi-Fi connection.

    3G/GRPS

    All devices come equipped with a built-in DATA Card for 3G/GPRS connectivity. The card is offered free of charge and allows merchants to use their myPOS Device everywhere in Europe.

    Bluetooth

    Connecting myPOS devices to the Internet using Bluetooth is only available for Android devices.

    • STEP 1: Download and install the free myPOS Bluetooth Service mobile app from the Google Play Store.
    • STEP 2: Open the app and it will automatically launch a communication service. Close the app.

    Wi-Fi or personal hotspot

    Note that the supported encryption methods for Wi-Fi networks are WPA and WPA2. The steps to connect the myPOS device to Wi-Fi differ by device.

    • STEP 1: Select “Wi-Fi” from the CONNECTION TYPE menu by pressing (1). The device will scan for available Wi-Fi networks within its range and will display a list of their names on the screen.
    • STEP 2: Find the Wi-Fi network and select it by pressing its number (from 1 to 6). If there are more than 6 available networks on the list, switch to the next page of the list by pressing SETTINGS. If the Wi-Fi network cannot be found on the list, press (X) and the device will rescan (search again) for available Wi-Fi networks. Make sure the device is in range of the network.
    • STEP 3: If the Wi-Fi network requires a password, the device will display the Wi-Fi Password screen to enter the password. If the password contains digits, press the relevant number key. If it contains letters or other symbols, press the relevant number key and then press F2 as many times as necessary until the correct letter is displayed. If a mistake is made, press (>) to delete the last entry. When the password has been entered, press (O) in order to complete the operation.

    Once the device has been connected to the Wi-Fi network, it will perform a test of the connection to myPOS system. If the connection test is unsuccessful, the device will display an error message. Check if the Wi-Fi is working correctly and repeat the steps.

    Make sure the myPOS Combo is in the range of the Wi-Fi network. Switch ON the device and wait a few seconds until it completes the initialization. If the displayed screen is CONNECTION TYPE, please proceed to Step 1 below. If the Bluetooth Menu displays, press (< CLEAR) to return to CONNECTION TYPE screen and proceed to Step 1 below. For any other screen displays, please press (X CANCEL) to exit from the current operation, then press the FUNC button from the keyboard to enter SETTINGS MENU 1 and choose Change Connection type (3).

    • STEP 1: Select “Wi-Fi” from the CONNECTION TYPE menu by pressing (1) on the keyboard. The myPOS Combo will scan for available Wi-Fi networks within its range and will display a list of their names on the screen.
    • STEP 2: Find the Wi-Fi network and select it by pressing its number (from 1 to 6) on the keyboard. If there are more than 6 available networks on the list, switch to the next page of the list by pressing (˅). If the Wi-Fi network in not on the list, press (CANCEL X) and myPOS Combo will rescan (search again) for available Wi-Fi networks. Make sure the device is in the range of the network.
    • STEP 3: If the Wi-Fi network requires a password, myPOS Combo will display the Wi-Fi Password screen, where the password can be entered. If the password contains digits, press the relevant number key. If it contains letters, press the relevant number key and then switch to letters by pressing the ALPHA button from the keyboard several times in order to select the required character. If a mistake is made, press the yellow key (< CLEAR) to delete the last entry. When the password has been entered, press the green key (O ENTER) in order to complete the operation.

    Once it’s connected to the Wi-Fi network, myPOS Combo will perform a test of the connection to myPOS system.

    Make sure the myPOS Mini is in the range of the Wi-Fi network. Switch ON the device and wait a few seconds until it completes the initialization. If the displayed screen is CONNECTION TYPE, please proceed to Step 1 below. If the Bluetooth Menu is displayed, please press (<) to return to CONNECTION TYPE screen and proceed to Step 1 below. Otherwise, please press (X) to exit from the current operation, then press (F2) to enter SETTINGS MENU 1 and choose Change Connection type (3).

    • STEP 1: Select “Wi-Fi” from the CONNECTION TYPE menu by pressing (1) on the keyboard. The myPOS Mini will scan for available Wi-Fi networks within its range and will display a list of their names on the screen.
    • STEP 2: Find the Wi-Fi network and select it by pressing its number (from 1 to 6) on the keyboard. If there are more than 6 available networks on the list, switch to the next page of the list by pressing (F2). If the Wi-Fi network is not on the list, press (X) and myPOS Mini will rescan (search again) for available Wi-Fi networks. Make sure the device is in the range of the network.
    • STEP 3: If the Wi-Fi network requires a password, myPOS Mini will display the Wi-Fi Password screen, where the password can be entered. If the password contains digits, press the relevant number key. If the password contains letters or other symbols, press the relevant number key and then press F2 as many times as necessary until the correct letter is displayed. If a mistake is made, press the yellow key (<) to delete the last entry. When the password has been entered, press the green key (O) in order to complete the operation.

    Once the device has been connected to the Wi-Fi network, myPOS Mini will perform a test of the connection to myPOS system.

    • STEP 1: Slide down the taskbar at the top of the screen and tap on the icon at the top right corner
    • STEP 2: Tap on the Wi-Fi icon and select the network. Make sure that the device is in range of the preferred network
    • STEP 3: If the Wi-Fi network requires a password, enter the password in the pop-up screen to complete the connection

    Errors when connecting the device and potential reasons:

    ‘Unable to reach authorization host’

    • The router has a network traffic restriction or specific filter
    • The router requires a specific setting or a special TCP/IP configuration on the device (myPOS operates with the default settings only)
    • The network signal is not strong enough. The network signal strength is indicated via a Wi-Fi signal icon located at the upper corner of the screen.

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