myPOS terminal - mobile credit card reader

FAQ

Push Notification Authentication Method FAQ

  • What is the myPOS Push Notification Authentication Method?

    The myPOS Push Notification Authentication Method presents you with a better and more secure way to authenticate your transactions. Its purpose is to increase the security level we offer.

  • What will happen to the well-known SMS and GateKeeper authentication methods?

    The new authentication method will replace our SMS and GateKeeper authentication methods. You can contact us in case you have difficulties.

  • Is the usage of the new method free of charge?

    Yes. There are no fees whatsoever for using our new authentication method.

  • How does the method work?

    The method works in the following way - whenever you try to log into your account, make a payment, manage users or perform an action, which requires authorisation, you will receive a push message on your mobile phone to authorise or reject the operation.

  • How can I use the new method?

    There are several steps you need to perform before you can fully enjoy our new authentication method:

    1. Link a device
      First, you must link your mobile phone to your myPOS account. You can do this in the following two ways:

      • Log into the myPOS app by using the device you want to use for authentication (receive push notifications to)



      • OR set the device you want to use for authentication (receive push notifications to) by pressing “Set as authentication”.



        In this case the authentication process resembles the login one.

        1. Enter a valid email address and confirm by pressing “Next”.

        2. Then enter a valid password and press “Next”.

        3. You will then receive a one-time password (OTP) via SMS and after entering the correct digits you will be redirected to a new screen.

        4. There enter a passcode for the app and confirm it by pressing the “Save” button.

        5. You can now choose to access the app with your fingerprint or choose “Skip” to use only the passcode for access.

        6. You should now see a new screen showing you that you have completed the authentication process.

    2. Login from website

      When you log into the myPOS platform via our website, you will see a message stating that we have sent you a push message to your linked device.

      In a few seconds the device will light up and ask for authorisation. You can now accept the login or reject it.

      If you authenticate the login, you will be automatically taken to your account’s dashboard on the website where you can perform various actions regarding your funds.

  • Can I use the method with no Internet access on my mobile device?

    Yes. There might be situations in which you might have disabled push notifications on your phone, have poor or unstable mobile Internet access or you might not have Internet access at all on your mobile device.

    In this case, start the offline authentication mode in your myPOS account by pressing on the “I didn’t receive a push notification in my myPOS app” message. You will then receive an 8-digit code.

    Then start your mobile myPOS app, tap on “Authenticate” (or “Authentication” if touch id is used for login), enter the 8-digit code and tap the “Generate” button.

    The app will generate a new code, which you must enter back into your myPOS account.

    Then hit on “Confirm” to authorize the operation. That’s it!

  • What happens if I don’t have a linked device for operation authorisation?

    Upon logging into your account, you will see a screen prompting you to set up a linked device. Then follow the steps described there.

  • How do I authorize an operation?

    When performing an operation in a webpage of your myPOS account, which requires additional authentication, you will have to authorize it with the linked device.

    A pop-up message will appear on the screen to indicate that you should check your linked mobile device to validate the operation.

    If the operation is successfully authorized you will see a new message, which confirms the successful authorization.

    In case you haven’t received a push notification, start the offline mode process and follow the same steps.

    Note: each operation has to be validated within 90 seconds, otherwise the operation has to be initiated again. The generated codes are also valid for 90 seconds. If this time expires, then a new code is automatically generated.

  • Who should I turn to if I experience a problem with the authentication method?

    If you encounter problems with our authentication method, please email us at help@mypos.com and we will be glad to help you.

Troubleshooting

  • Push notifications are disabled in the myPOS app.

    Solution: Log into the app >> click on “Other” >> “Notifications” >> “Settings” >> “Enable push notifications”.

  • Notifications are disabled in the phone settings.

    Solution: Open your phone settings >> “Applications” >> “myPOS” >> “Notifications” >> “Enable”.

  • I am not receiving push notifications on my phone.

    Check the battery settings of your phone. Sometimes push notifications are not received properly due to а selected battery mode.

    Make sure the date and time of your phone are not set manually. In order to synchronize them with the myPOS system you should choose the option “Set automatically date & time".

  • Slow Internet connection.

    Solution:

    • switch from 3G/4G to Wi-Fi or vice versa
    • use a private Wi-Fi network instead of a public one
    • use the offline authentication mode

  • Offline authentication difficulties - the generated code is not accepted by the system.

    Solution: Please check if you have set the date & time of your phone manually. In order to synchronize them with the myPOS system you should choose the option “Set automatically date & time”.

  • Not updated mobile app version - when customers use a previous version of the mobile application, they don’t receive push notifications and are unable to use the offline authentication method as the generated code is not recognised by our system.

    Solution: The application has to be updated.

  • Other difficulties with the mobile application (uninstalled, disconnected from the account after update, forgotten passcode and/or password).

    Solution: Temporary switch to SMS by contacting the Help Desk team.

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