myPOS terminal - mobile credit card reader

FAQ

  • myPOS account navigation

    The myPOS account gives merchants access to all of the services available to them. The services are organized in different tabs: Accounts, Devices, Cards, Transfers, Online, Merchant Services and Profile.

    The Accounts tab is loaded by default upon logging in. Here the merchant can view the account dashboards as well as the recent account activity. If the merchant has more than one account, the information visible here will be for all accounts. The dashboards and the recent activity overview will consolidate the information in the primary currency of the account.

    1. View the balance activity for the Last 10 days or the Last 30 days
    2. Extract an activity report in Excel format (simple or detailed) or in PDF format
    3. Select how many results to view per page
    4. Uploads a report activity for the Current month, Previous month, Last 3 months, Last 6 months or the Current year
    5. View transaction details

    The same options are available for each sub-account. In addition, the merchant can view the IBAN (1) and the Account number (2) for the specific sub-account.

    The additional options available for all accounts are:

    • Funding - the merchant can view each account’s details for funding purposes
    • Currency Exchange Rates - an overview of the currency exchange rates updated daily
    • Statements - individual account statements for each account
    • Reserve Accounts - information on the Rolling Reserve withheld for MO/TO transactions
    • Settings - from here the merchant can:
      1. Change the Primary currency for the account
      2. Edit the individual account names
      3. Download an IBAN certificate or account information in PDF
      4. Close the account
      5. View the cards/devices/services linked to the account
      6. Amend the account settings
        • Determine if this is the default account for internal transfers
      7. Indicates whether the account is the default account for settling funds in the account’s currency
      8. Add new account

    The Devices tab allows the merchant to view all devices linked to the account as well as the transactions made with the respective devices.

    1. Number of devices linked to the account and the currencies in which the transactions are accepted
    2. View devices activity for the Last 10 days or the Last 30 days
    3. Export activity overview in Excel or PDF
    4. Select how many results to see per page
    5. Uploads a report activity for the Current month, Previous month, Last 3 months, Last 6 months or the Current year
    6. View transaction details

    The same options are available for each device.

    In addition, the merchant can find an overview of all initiated pre-authorizations and view the transactions for each outlet linked to the account.

    Other options available to the merchant are:

    • Reports - reporting for specific periods and in specific currency, the reports can be extracted in Excel and PDF
    • Settings - shows the details of each outlet and gives access to the settings for each POS terminal. By clicking on Settings under each device the merchant can:
      1. View the tariff for the specific device
      2. Disable or Reset the device - the reset device option is applicable if the merchant wishes to attach the device to a different outlet or a different account or if the currency of the device needs to be changed. The following steps will apply:
        • Clicking on the button will generate a reset code
        • The code needs to be entered into the device, the reset option on each device is available in the Settings menu
        • The device will be reset
      3. Amend the terminal name - this name will be visible in the transaction details. If left blank, the field will self-populate the device’s serial number.
      4. Amend the Billing descriptor for the device - this name will appear on the customer’s card statement
      5. Allow refunds, void transactions and, if desired, add a password for void transactions - if a password is created, it must be entered every time a void transaction is processed through the device
      6. Allow Top-up and, if desired, add a password for top-up - the password is used to authorize Top-up transactions and must be entered every time such transaction takes place
      7. Customize the receipt’s header for the device - a company logo can be added
      8. Customize the receipt’s footer for the device
    • Activate your device - a step-by-step explanation of how to activate a new device
    • Order new device

    The Cards tab shows all cards linked to the account as well as the recent card activity.

    1. Number of cards linked to the account and currency of the processed payments
    2. View devices activity for the Last 10 days or the Last 30 days
    3. Export activity overview in Excel or PDF
    4. Select how to view the activity
    5. Uploads a report activity for the Current month, Previous month, Last 3 months, Last 6 months or the Current year
    6. View transaction details

    The same options are available for each card linked to the account.

    Additional options are:

    • Settings - gives access to the settings for each card. By clicking on Settings under the card, the merchant can adjust the following settings:
      1. Security settings - decide what transactions are allowed with each card
      2. Notifications - choose which transactions to be notified about
      3. Transaction Limits - determine the limits for cash withdrawals, payments on POS and online payments
      4. Block card
    • Activate card
      The process is very fast - the merchant enters the card number and the confirmation code received by text message and that’s it.
    • Order new card
      The merchant can order additional VISA business debit cards, choose the currency for each card and decide which account to link each card to. The delivery options are by courier or by post.

    From the Transfers tab the merchant can make:

    • Internal transfers - transfers to other myPOS users - those payments can be made by entering the recipient’s phone number, e-mail address, client or account number
    • Bank transfers - transfers made to a bank account
    • Balance transfers- the merchant can transfer funds between own accounts in the same or in different currency
    • Mass transfers - internal or outgoing bank transfers
      1. Select an account for the transfer to be initiated from
      2. Upload the file containing the instructions for the transfer
      3. A file template can be downloaded here
        • Read the instructions carefully
      4. Click on Next and when the new window uploads, check the details carefully before completing the mass transfer
    • Standing order - an instruction to pay a set amount at regular intervals internally (to myPOS) or externally (to any bank account worldwide)

    The myPOS online services are available under the Online tab. From here the merchant can send Payment Requests, view and create new PayButtons and PayLinks, add Online stores, integrate Shopping carts as well as find Integration support.

    To send a Payment request, the merchant should:

    1. Provide client name using Latin letters only
    2. Fill in the amount of the payment request and select the currency - a payment request can be sent in EUR, USD, GBP, BGN, CHF, RON, HRK, NOK, SEK, CZK, HUF, PLN, DKK, ISK
    3. Provide the reason for payment - this text will be included in the payment request; can be used as a reference for the customer
    4. Add booking text - this text will not appear in the payment request; it’s for internal references only
    5. Fill in expiry date - it’s set on 30 days by default but the payment request can be valid for a period from 1 to 120 days
    6. Choose language - payment requests can be sent in English, Italian, French, Romanian, German, Spanish, Croatian, Swedish, Portuguese, Dutch, Bulgarian, Greek and Icelandic
    7. Enter the recipient’s email address or mobile phone number - payment requests can be sent to both. Preview the payment request here and see them as the customer will.
    8. Specify “Doing Business as” - the name displayed in the payment request as the sender of the request
    9. Check this box to be notified when the request has been paid - note that if the notification is sent via text message, a charge will apply. This charge will be applied to notifications of failed payment attempts as well. Clicking on confirm will open a new window showing the merchant an overview of the payment request and allowing for the payment link to be copied to clipboard.
    10. Uploads a report activity for the Current month, Previous month, Last 3 months, Last 6 months or the Current year
    11. Gives the option to extract the data in Excel or PDF
    12. Allows the user to select how many results per page to view
    13. Clicking on the Payment request’s status, allows the merchant to send a reminder or cancel the payment request.

    Status of the Payment request:

    • Paid
    • Pending - request not seen and not paid
    • Seen - request seen but not paid
    • Payment failed - payment attempted but failed
    • Cancelled
    • Expired

    Once the payment request is sent, the customer receives an email or text message with a short explanation of the payment request and a link to complete the payment. As soon as the payment request is seen by the customer, its status will change to “Seen”.

    Clicking on the link allows the customer to provide their card details and complete the payment.

    Shopping carts

    myPOS offers the option to integrate a convenient payment gateway into an online store. The gateway is compatible with the following shopping carts: Magento, Opencart, Woocommerce, Oscommerce, Zencart, X-cart, Prestashop.

    The Merchant Services tab gives access to the Virtual Terminal, GiftCards and the Top-up service.

    The Virtual Terminal is not activated by default. Prior to activation, the tab provides additional information about the Virtual Terminal as well as detailed instructions on how to activate the service and start using it. Once activated, the Virtual Terminal is an ideal solution for businesses that operate with card-not-present transactions.

    When activated, the Virtual Terminal offers the following options:

    1. New transaction - process a new virtual transaction (option loaded by default)
    2. Cardholder details - enter the details of the card that will be charged (obligatory fields are marked with a star)
    3. Payment details - enter the details of the transaction - amount, reference number and billing descriptor (obligatory fields are marked with a star)
    4. Send a receipt - enter the client’s email address or a mobile number to provide them with a receipt
    5. Processed payments - provides an overview of all payments processed through the Virtual Terminal
    6. Settings - gives access to two tabs: Manage Billing Descriptors & Manage Operators
      • Manage Billing Descriptors - displays the Virtual Terminal settings with the option to activate/deactivate a currency and change a given currency account
      • Manage Operators - allows the merchant to grant/revoke user access to Virtual Terminal

    The Private Label GiftCards are stored-value cards that the merchant can purchase via the myPOS account. The merchant can customise the cards by choosing a design, adding a special message and the company name. The cards are easily loaded with the preferred amount via the myPOS Devices and can be used only at the merchant’s location.

    The cards can be purchased in packages of 100, 200 or 500, they come with a free holder or a special GiftCard envelope available a small surcharge.

    Click on the “Order Your GiftGards” button to start the purchasing process. Select the preferred design from the 15 available designs and click on “Continue” at the bottom of the page

    The following page offers additional options for personalisation of the front side of the GiftCard:

    1. Fill in your Business Name and choose the font size by clicking on buttons
    2. Add a personal greeting and choose the font size by clicking on the buttons
    3. Choose the font style from the 4 available fonts
    4. Choose the colour of the font form the 8 available colours
    5. Fill in the Business Name and Details to be displayed on the back of the card

    Once the GIftCards have been personalised, simply provide the Contact and Shipping details and click on “Submit and Continue”. The GiftCards will be delivered in 3 to 5 working days.
    With the Top-up service merchants can offer customers the opportunity to top-up their phone or send phone credit to a friend or a family member worldwide.

    The Profile tab is split into three sections.

    Business Profile allows merchants to:

    • View and amend the following details:
      • Company phone number
      • Company e-mail
      • Doing business as
      • Shipping address
      • Login email, password and phone number
      To change any other details, please contact Customer Support.
    • View the uploaded documents and upload more if needed
    • Manage the users linked to the account - this option allows merchants to link additional users to the account and manage the rights of these users
      1. A drop down allowing the merchant to view the users in different categories: Active, Deleted, Blocked or All users
      2. Block or Remove the user access
        • Blocking the access of a user to the account is an option the merchant can utilize if the access of a user is being revoked temporarily. Until unblocked, the user will show under Blocked users. At a later stage the merchant can decide to reverse the action or delete user altogether
        • Removing the access to the account is permanent and cannot be reversed
      3. Selecting the user shows the merchant detailed information on the user’s access/rights to the system; it also allows for changes to be made
      4. Give access - a new user can be created by clicking on this button, the merchant will be prompt to enter the email address of the new user then:
        • Enter the personal information of the new user
        • Fill in the login details
        • Determine the access/rights of the new user
        A validation code will be sent to the merchant’s number to complete the process.
        If the user already exists, the merchant is not required to enter the above details as the user’s profile is linked when the email address of the user is entered.
    • The My orders section shows an overview of all myPOS services ordered by the merchant and their status as well as an option to review further details.

    The second section of the Profile tab called User’s profile allows access to:

    • User’s details - the login details can be amended here (email address, password and registered phone number)
    • Authentication - the merchant can choose between text message and GateKeeper authentication
    • Access rights - each user can see the myPOS accounts he/she has access to

    The last section of the Profile tab, Notifications tab, displays notifications that the merchant has received from the myPOS system.

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