What is the activation procedure?
The activation procedure is a one-time process and requires an activation code generated by the myPOS system to be entered manually by you on your myPOS device.
Step 1: Generate an activation code
Step 2: Enter the activation code on the myPOS device and press the green key (O). Your myPOS device must be connected to the Internet in order to complete the activation process.
Step 3: Once it has been successfully activated, your myPOS will display the confirmation screen and will automatically check for any updates of the terminal software from Satabank Plc. If a new update is found, the terminal will automatically download and install it.
Your new myPOS is now activated and ready to be used. You can find the new device listed in your myPOS account in the Devices menu section.
I bought the myPOS device from a myPOS distributor. Do I need to activate it?
No, during the registration process the myPOS agent has already activated your new myPOS device and assigned it to your e-money account. Just switch ON the device and connect it to the network. The myPOS will automatically check for updates and will download all needed configurations. Once the myPOS device is updated successfully you can start accepting payments.
I get “Device activation not successful” message when I enter the activation code? What should I do?
Please ensure that the activation code was entered correctly and try again. Please have in mind that the activation code is valid for 24hours. If your code has expired, please generate a new one.
If you still getting issues with the activation, please write to our Contact Center from your registered e-mail. We will contact you within 48 hours for support.
The myPOS device was successfully activated, however the update procedure failed. What should I do?
Please, check your internet connection and try again. Alternatively, you can change your connection type and try to update again. The update procedure after successful activation is mandatory so your new myPOS device will prompt you to finish the procedure.