What is the minimum and maximum amount of payment that I can accept via the myPOS device?
The maximum amount may vary depending on the specific business. Please refer to your GTC and tariff or contact your customer service representative. You can check the specific limits for you in your e-money account at any time.
Are there any restrictions regarding the goods and services which I can offer using myPOS as a payment method?
myPOS may be offered for purchases of all goods and services that are provided at the point of sale as opposed to a future date. Exceptions, or goods and services that may not be purchased with myPOS include: Illegal goods and services, restricted goods and services, brand-damaging or prohibited goods and services and all other goods and services, that are against the law or questionable in terms of criminality or liability. You are not allowed to process transactions without the explicit consent of the cardholder.
Can a transaction be cancelled?
Yes, you can cancel a transaction while processing by pressing the (X) button on you myPOS device. Once a transaction has been processed it can no longer be cancelled. In this case you can perform a Last transaction void or issue a Refund transaction.
Can I send or print receipts?
For myPOS Mini devices (without printer):
On each successfully approved transaction your myPOS device will prompt you to choose whether you want to send an e-receipt to your customer via e-mail or SMS.
Alternatively, you can resend the e-receipt for a successfully approved transaction at any time from your e-money account » Merchant services menu or via the Mobile app.
our myPOS device will print the merchant’s copy of the receipt, wait 3 seconds, beep and print the customer’s copy of the receipt by default.
You can change the default settings of the receipt configuration from your myPOS device SETTINGS MENU 2, option 1. Receipt configuration at any time.
Alternatively, you can send an e-receipt for a successfully approved transaction at any time from your e-money account » Merchant services menu or via the Mobile app.
Are the receipts from myPOS a substitute for a tax invoice?
The myPOS receipts are only a confirmation of a successful payment and not a substitute for a tax office compliant invoice.
Can I change the name or address which are printed on the receipt of the myPOS device?
The name and the address of the receipt are the ones which you have specified in your point of sale (Outlet). If you need to change them, please contact your customer service representative.
Can I reprint a receipt after the transaction is complete?
For myPOS Combo devices (with printer):
Yes, you can reprint the receipt of the last processed transaction. To do so please go to TRANSACTION MENU2 on your device and choose option 1.LAST TRANSACTION RECEIPT.
Can I resend a receipt after the transaction is complete? Are there any restrictions?
Yes, you can resend an e-receipt via e-mail or SMS at any time. Just go to the specific transaction at the transactions history in your Mobile App or into the merchant services section of your e-money account.
What is the width of paper roll for myPOS Combo devices?
Your thermal printer works with paper rolls with width 58mm.